Original Research Article
Year: 2019 | Month: January-March | Volume: 4 | Issue: 1 | Pages: 72-80
The Factors Influencing Satisfaction Influence Partus at Gynecology Room Manokwari Hospital Papua Barat Province
Petrus Hosyo1,Yermia Msen2, A.L. Rantetampang3, Anwar Mallongi4
1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura.
2,3Lecturer of Master Program in Public Health. Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar
Corresponding Author: Anwar Mallongi
ABSTRACT
Background: Manokwari Regional General Hospital as a health service facility owned by the Regional Government in implementing policies regarding the implementation of maternal health services that seek to improve the quality of services, but is still felt to be less optimal due to complaints and complaints from patients.
Objective: To know the factor’s influence satisfaction influence partus at gynecology room Manokwari hospital Papua Barat province.
Research Method: Descriptive analytical with cross-sectional study approach conducted in December - Janaury 2019 with a total sample of 100 people. Data were obtained using a questionnaire and analyzed using chi square and logistic binary regression.
Research results: Factors that influence maternal satisfaction at RSUD Manokwari are facilities and infrastructure (p-value = 0.036; RP = 1.516; CI95% (1,058 - 2,173), reliability (p-value = 0,000; Rp = 2,227; CI95%; CI95% (1,520 - 3,263), responsiveness (p-value = 0,000; RP = 2,227; CI95% (1,520 - 3,263), collateral (p-value = 0.027; RP = 1,548; CI95% (1,108 - 2,168) and attention (p -value = 0.001; RP = 1,926; CI95% (1,381 - 2,686). The dominant factors that influence maternal satisfaction in the Maternity Room at Manokwari Hospital are reliability, attention, facilities and infrastructure and responsiveness.
Key words: Satisfaction, Patient, Gynecology Room, Manokwari Public Hospital.