Original Research Article
Year: 2019 | Month: April-June | Volume: 4 | Issue: 2 | Pages: 28-33
Effectiveness of Training on Competency Development
Dr. Masood Ikram1, Dr. Mahalakshmi2, M. J. Abirami3, Dr. Swaminathan.S4
1AVP – Projects, Strategic Planning and Operations, Techmed Health Centre & Diagnostic Pvt Ltd, No. 01 Siva Building, Krishna Street , Off North Usman Road, T.Nagar, Chennai – 600017
2Training Head, Techmed Health Centre & Diagnostic Pvt Ltd, No. 01 Siva Building, Krishna Street, Off North Usman Road, T.Nagar, Chennai – 600017
3Dietician, Techmed Health Centre & Diagnostic Pvt Ltd, No.01 Siva Building, Krishna Street, Off North Usman Road, T. Nagar, Chennai–600017
4Director of Laboratory Services& Consultant Biochemist, Techmed Health Centre & Diagnostic Pvt Ltd, No. 01 Siva Building, Krishna Street , Off North Usman Road, T.Nagar, Chennai – 600017
ABSTRACT
Objective: Competency is a term applied for the evaluation of the performance level of workforce in any organizations. Competency measures performance in terms of three components knowledge, skill and attitude. All the three are crucial factors in healthcare service and if lacunae are found in any component of laboratory services it will result in dangerous mishaps. Studies done in the past two decades have highlighted the importance of continuous evaluation of staff employed in an organization, starting from recruitment, training and periodical assessment of their performance.
Purpose: To measure the effectiveness of training on competency development
Method: This study was undertaken in a diagnostic center in Chennai and has primarily focused on evaluating the competencies of both laboratory technologists and Incharges to assess the competency in terms of knowledge, skills and attitude. A pre and post assessment was done with training as an intervention tool.
Result: The results showed that there was significant improvement in all three parameters. Among lab technologist knowledge improved from 63 to 84% and skill level increased from 62% to 90%. In the case of lab in charges knowledge level rose from 71% to 96% and skill elevated from 70% to 84%.
Conclusion: The outcome of this study indicated gaps in competency. Skill level was found to be comparatively lesser than Knowledge and attitude. This revealed the need for Continuous Education through training which will facilitate knowledge enrichment and skill development.
Key words: Competency, Performance, organization, CAP, CLIA, MCQ Questionnaire, healthcare