Review Article
Year: 2020 | Month: July-September | Volume: 5 | Issue: 3 | Pages: 56-58
Effective Communication cum Counselling During Primary Eye Care: Systematic Review
Kamal Pant1, Salal Khan2
1Associate Professor & HOD; 2Optometry Scholar, Department of Optometry, UP University of Medical Sciences, Saifai.
Corresponding Author: Kamal Pant
ABSTRACT
The purpose of this review article was to compare the communication and counselling methods employed by various health care professionals (HCP) while dealing with their patients. Also, aim was to provide suggestions for proper patient counselling procedure to be used by eye care professionals. It has been observed that few optometrists do not communicate with patients in a proper manner which results in unsatisfied patient with management. Effective communication skills can be taught and improved through training and awareness. Communication is a means of advocacy that provides the avenue to which a positive impact can be made on the patients. This systematic review was done in order to compare the available methods of communication and counselling employed in case of nursing staff (interventional model) and pharmacists (three-stage approach which includes questionnaire, face to face sessions and workshops) and ophthalmologist (questionnaire based descriptive cross-sectional study) were compared. Patient satisfaction level scores were recorded for comparative analysis. The Mean satisfaction score of patients related to communication with HCP increased to 80.8 ± 4.5 from 40.8 ± 4.3 (p < 0.05) in case of study-1while in study-2, the counseling has been recognized as the effective tool for the patient satisfaction. Even with the best possible treatment, patients never get completely satisfied with management. Learning of patient communication skills is essential for the eye care professionals in order to understand patient needs. Effective communication and proper counseling are must for the patient satisfaction. This will in-turn help an eye care professional to become best practitioner and professional in his field.
Keywords: Healthcare, Eye-care professional, Communication skills, Counseling, Patient management.