Original Research Article
Year: 2019 | Month: January-March | Volume: 4 | Issue: 1 | Pages: 118-125
The Effect of Nurse Role, Work Motivation and Quality of Service on Satisfaction of Posyandu Elderly Patients in Mulia Puskesmas Puncak Jaya
Agustinus Yapo1, A.L. Rantetampang2, Yermia Msen3, Anwar Mallongi4
1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura.
2,3Lecturer of Master Program in Public Health. Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar.
Background. The influence of the role of nurses, work motivation and service quality as well as making a benchmark in the successful implementation of handling patient satisfaction..
Research purposes. Knowing the role of nurses, service quality and work motivation on the satisfaction of elderly posyandu patients at Mulia Health Center.
Research methods. Quantitative analytic descriptors carried out from September to October 2018 and the proportionate stratified random sampling technique used with a sample of 80 respondents and used the SPSS 25 program.
Research result. Influencing the Role of Nurses on Satisfaction of Patients of Elderly Posyandu in a noble health center in Puncak Jaya Regency which is indicated by the value of t table (-2,150 <1,991) with a weak significant level below 0.05 which is 0,035. Influence of Work Motivation (X2) on patient satisfaction as indicated by the value of t table (20.401> 1.991) with a strong significant level below 0.05, which is 0.000. Influence of Service Quality (X3) on patient satisfaction as indicated by the value of t table (-6,660 <1,991) with a strong significant level below 0.05, which is 0,000. Shows that there is an influence of the role of nurses, work motivation and service quality simultaneously on patient satisfaction as indicated by the F value of 202.830 with a significant level of 0.000 <0.05.
Key words: The role of nurses, work motivation, service quality, patient satisfaction